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CUNA Research Reports

CU Snapshot

 September '18August '18
# of CUs5,6535,686
Total Assets
($ billions)
Total Savings
($ billions)
Net Cap.
Loans to Savings85.5%84.5%
Loan Delinq.0.7%0.7%

         Credit Union Indicators

QUICK TAKE: Watch Your Teller Turnover Rate

A high turnover rate can harm CUs financially.

The highest level of turnover at credit unions occurs in the teller position.

Entering 2015, overall credit union employee turnover stood at 13%, while teller turnover was 23%, according to CUNA's 2015-2016 Turnover and Staffing Report.

Teller turnover greatly surpasses turnover of senior management, other management, and lending staff—all of which stood at 10% or less.

This trend—an important one to watch—is expected to continue. High turnover rates negatively impact financial performance, training resources, staff morale, and member satisfaction.

JON HALLER is CUNA's director of corporate and market research.