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CU Snapshot

 Aug '17Jul '17
# of CUs5,708 5,893
Members
(millions)
112.7112.2
Total Assets
($ billions)
$1,372.1$1,383.7
Total Savings
($ billions)
$1,158.6$1,165
Net Cap.
Assets
10.8%10.7%
Loans to Savings82.3%81.5%
Loan Delinq.0.8%0.7%

         Credit Union Indicators

You can't spend too much time with members

Former Apple retail executive George Blankenship offers tips on service.

When George Blankenship joined GAP Inc. in 1980 as a store manager in training, his supervisor criticized him for spending too much time with customers.

Blankenship ignored the comment and used the power of customer engagement to fuel an illustrious career as a retail executive with Apple, Tesla Motors, and GAP Inc.

Blankenship offers these insights for credit union leaders:

(Via news.cuna.org)