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CU Snapshot

 October '18September '18
# of CUs5,6475,653
Total Assets
($ billions)
Total Savings
($ billions)
Net Cap.
Loans to Savings85.8%85.5%
Loan Delinq.0.6%0.7%

         Credit Union Indicators

Leadership and communication

5 common communication failures.

Great leaders motivate and connect with employees through great communication, according to Skip Prichard Leadership Insights.

Unfortunately, "leaders often lack the clarity, time, and skills" required to fulfill this objective. Five common communication errors include:

  1. Invisibility. Ineffective communicators fail to conduct briefings, lack presence on digital channels, and don't take advantage of opportunities to informally mingle with staffers.
  1. Overcomplexity. Messages are too "high level"and thus fail to make an impact. Great leaders will concentrate on concrete specifics.
  1. Poor timing. Releasing information after the fact decreases leaders' credibility. Sharing news prematurely might create anxiety when employees don't understand how the announcement affects them.
  1. Lecturing. Allow for discussions during meetings, instead of delivering one-sided messages.
  1. Condescension. Great leaders exhibit candor and patience and avoid handling questions in "an impatient, dismissive way."

LORA BRAY is an information research analyst for CUNA's economics and statistics department. Follow her on Twitter via @Bray_Lora and visit the CUNA blog, The Research Roundup: Economic Perspectives.

(Via news.cuna.org)